Refund Policy

1. 14-day money-back guarantee

If you're not happy with a purchased dossier, email info@havetheidea.com within 14 days of purchase from the email you bought with, and we'll refund the full amount to your original payment method. We may ask what fell short — it helps us improve — but honest feedback is enough; no hoops.

2. EU withdrawal right

EU consumers have a statutory 14-day right of withdrawal. Because a dossier is digital content delivered immediately, at checkout you expressly consent to immediate delivery and acknowledge that generation starting means the statutory withdrawal right lapses (Art. 16(m) Directive 2011/83/EU) — but our voluntary guarantee in §1 gives you the same 14 days anyway.

3. Failed generations

If a paid generation fails, your credit is automatically preserved and you can retry at no charge. If you'd rather have your money back, we'll refund it — just ask.

4. Free samples

Free samples are free; there is nothing to refund.

5. Processing

Refunds are issued via Stripe within 5–10 business days of approval, to the original payment method, in the original currency.